Company Name: SeedWeb Media
Website: [www.seedwebmedia.com]
Jurisdiction: India
At SeedWeb Media, we value your trust and satisfaction. Our Cancellation & Refund Policy is designed to ensure transparency, fairness, and mutual understanding for both parties in any engagement. Please read the following carefully before availing our services.
1. Services Covered
This Cancellation & Refund Policy applies to all services offered by SeedWeb Media, including but not limited to:
- Website Designing & Development
- Google Ads & Paid Advertising Services
- Social Media Branding & Management
- Graphic & Video Designing
- SEO (Search Engine Optimization)
- Brand & Reputation Monitoring
- Local Business Marketing
- Digital Marketing Consultation
2. Cancellation Policy
We understand that situations may change. Here’s how cancellations are handled:
a) Project-Based Services
- You may cancel any project-based service within 24 hours of making payment, provided that no substantial work has started.
- If work has already commenced (such as strategy planning, development, or campaign setup), cancellation may not be possible.
- A cancellation request must be emailed to us, clearly stating your project name and reason for cancellation.
b) Monthly Retainer Services / Subscription Services
- For ongoing services like SEO, social media management, or Google Ads, you may cancel with a 7-day prior written notice before the start of the next billing cycle.
- Cancellation will be effective from the next billing cycle, and no partial refunds will be made for the current month.
3. Refund Policy
Our refund structure is based on transparency and ethical practices. Please read the criteria below.
a) 100% Refund
You are eligible for a full refund only if:
- The cancellation request is made within 24 hours of payment.
- The work has not yet begun.
- The service you paid for was not initiated or allocated to any team/resource.
b) Partial Refunds
- If some work has been started, but not completed, a partial refund may be issued after deducting applicable charges (for time, resources, and tools used).
- The amount of refund will depend on the percentage of work completed.
- In case of cancellation of monthly service mid-term, no refund will be issued for the ongoing billing cycle.
c) No Refunds
Refunds will not be issued in the following cases:
- If the project is delayed due to your lack of communication or response.
- If the cancellation is made after the work is substantially completed or delivered.
- For domain registration, hosting, premium plugins, or third-party tools purchased on your behalf.
- If you’ve violated the terms of use or attempted chargebacks without notifying us.
4. Delivery Timelines and Delays
We strive to deliver all services within the agreed-upon timelines. However, delays caused due to external factors such as client-side approvals, lack of communication, or changes in scope are not eligible for cancellation or refund.
5. How to Request a Cancellation or Refund
To initiate a cancellation or refund:
- Email us at [Insert Support Email]
- Include your full name, contact details, project, and a clear reason for cancellation or refund
- Our billing or project management team will respond within 2-5 business days and evaluate your request
8. Final Decision
SeedWeb Media reserves the right to make the final decision on all cancellation and refund requests. The decision will be made fairly and based on the terms mentioned in this policy.
By engaging with our services, you acknowledge that you have read and agreed to the terms laid out in this Cancellation & Refund Policy.
